Privacy Notice


Welcome to We are committed to protecting and respecting your privacy. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, is processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it.

Who are we?

In this Privacy Notice, the expressions "we", "us" and "our" mean Arbuthnot Banking Group PLC. Arbuthnot Banking Group PLC is the data controller in relation to the personal data you submit through use of this website.


You can find out more information about us at

Contact Us

If you have any questions, or would like more details about how we use your personal data, you can contact us using the details below:
Post Arbuthnot House, 7 Wilson Street, London EC2M 2SN
Telephone +44 (0)20 7012 2400

What personal data do we collect?

When you visit our website, we might collect details of your visits (including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access).

We might also ask you for information when you report a problem with our website. If you contact us, we may keep a record of that correspondence.

IP addresses

We might collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Why we collect personal data

Data protection law allows us to use your personal data provided we have acceptable reasons for doing so. We may use the personal data we collect in the following ways:
  • to ensure that content from our website is presented in the most effective manner for you and for your computer (or mobile device);
  • to allow you to participate in any interactive features of our website, when you choose to do so;
  • to respond to any questions you ask us; and
  •  to correct any problems with the website that you report to us.

Who we share your personal data with

We may share personal data collected through this website within the Arbuthnot Banking Group PLC group of companies, where appropriate.

We will share personal data with external authorities when we are required, requested or permitted to do so by law, regulation, court order, or supervisory, regulatory or similar authority.

Personal data may be provided when relevant to any third party as a result of any restructure, sale or acquisition of any company within the Arbuthnot Banking Group PLC group of companies.

Some affiliates or service providers to which personal data might be sent will be established in other countries. If we transfer personal data to an organisation in another country we will ensure that they agree to apply equivalent levels of protection and that they use the personal data strictly in accordance with our instructions.

How long we keep your personal data

Personal data that we process, for any purpose or purposes, shall not be kept for longer than is necessary. Arbuthnot Banking Group PLC bases its record retention policy on any legal, regulatory or contractual obligations.

Your legal rights

You have a number of rights over your personal data processed by us. These include your rights to request:
  • a copy of the personal data that we hold about you;
  • that we correct incomplete or inaccurate personal data and remove outdated personal data;
  • that we transfer personal data you have provided to us to you or to another person;
  • we delete your personal data;
  • our use of your personal data ends, is restricted or limited.
We will respond to your request(s) without undue delay and, at the latest, within one month of receipt. The extent of these rights are limited by law and we may not act on part or all of your request(s) where the right(s) are not applicable. If we do not act on your request we will explain our reasons for not doing so when responding to your request. 

Links to other websites

Our website contains links to other websites. We are not responsible for the practices employed by third party websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as reference points to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to a third party website, our Privacy Notice will no longer apply. Your browsing and interaction on any other website, including third party websites, which have a link on our website, are subject to that website's own Privacy Notice.


When you use our website, we may collect cookies. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user. To find out more about how we use cookies please see our Cookies Policy.

Making a complaint

If you have any concerns about how we use your personal data, you may make a complaint to us using the details in the Contact Us section of this notice.

The Information Commissioner’s Office (ICO)

You can also refer your concerns to the Information Commissioner’s Office, the body that regulates the handling of personal data in the UK.
The contact details for the Information Commissioner’s Office are:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113

We will co-operate fully with the Information Commissioner’s Office in the handling of complaints against us.