Arbuthnot has a 174 year history of serving its customers, as well as a long track record of profitability against the background of a continually changing environment.  The ability of Arbuthnot to adapt and grow is based on managing the business through a series of key principles developed over time. These principles, always applied with common sense, govern the activities of the Group, ranging from major strategic issues to minor day-to-day operational matters.

• “THE BUSINESS IS TO SERVE ITS CUSTOMERS, ITS SHAREHOLDERS AND ITS EMPLOYEES WITH INTEGRITY AND HIGH ETHICAL STANDARDS.
• THE BUSINESS SHALL BE INDEPENDENT, PROFITABLE AND EXPANDING WHILE MAINTAINING A CONTROLLED RISK PROFILE.    
• TO ACHIEVE ITS GOALS THE BUSINESS REQUIRES DIVERSITY, A LONG-TERM VIEW, EMPOWERMENT OF MANAGEMENT AND A CULTURE OF REWARDS FOR ACHIEVEMENTS.    
• IT FURTHER REQUIRES TO BE CONDUCTED IN AN INNOVATIVE, FLEXIBLE AND ENTREPRENEURIAL MANNER, WITH AN OPPORTUNISTIC AND CONTRARIAN ATTITUDE.
• ULTIMATELY, THE SUCCESS OF THE BUSINESS DEPENDS ON THE TEAMWORK, COMMITMENT AND PERFORMANCE OF ITS EMPLOYEES, COMBINED WITH THE DETERMINATION TO WIN.”

The continued application of these principles will allow the business to pursue growth in a controlled manner, providing a high quality service to its customers whilst delivering good returns to shareholders and securing the well-being of its employees.

“He whose ranks are united in purpose will be victorious.” 
Sun Tzu The Art of War 350 BC

Henry Angest
Chairman & CEO
28 March 2007