Arbuthnot has a 177 year history of serving its customers, as well as a long track record of profitability against the background of a continually changing environment. The ability of Arbuthnot to adapt and grow has come from managing the business through seven key principles developed over time. These principles, always applied with pragmatism and common sense, govern the activities of the Group, ranging from major strategic issues to smaller day-to-day operational matters.

• “Arbuthnot serves its shareholders, its customers and its employees with integrity and high ethical standards. This is expressed in a progressive dividend policy, in fair pricing and pay for performance.
• Arbuthnot attaches great importance to good relations with customers and business partners, and treating them fairly and promptly. Arbuthnot believes in reciprocity.
• Arbuthnot is independent, and profit and growth oriented while maintaining a controlled risk profile.    
• Arbuthnot’s approach is based on diversification, a long-term view, empowerment of management and a culture of rewards for achievements.
• Arbuthnot’s business is conducted in an innovative, flexible and entrepreneurial manner, with an opportunistic and countercyclical attitude.    
• Arbuthnot does not sacrifice long term prospects for short term gains – nor sacrifice stability for quick profits.
• Ultimately, the success of Arbuthnot depends on the teamwork, commitment, and performance of its employees, combined with the determination to win.”

The continued application of these principles will allow the business to pursue growth in a controlled manner, providing a high quality service to its customers whilst delivering good returns to shareholders and securing the well-being of its employees.

“He whose ranks are united in purpose will be victorious.” 
Sun Tzu The Art of War 350 BC

Henry Angest
Chairman & CEO